Case Studies Secure Wireless Wide Area Network A large retail sales company in Illinois with a sales force of 2,000 people implemented a CRM application to streamline order placement and allow for real-time tracking of sales and appointment activity. Challenge Deploy their mobile sales force with secure wireless access devices. The nature of the business required that workers used laptops with secure mobile functionality so they could access the company’s intranet and critical business applications. The company’s main concern was how to provide a high level of security without dramatically increasing support costs or reducing overall performance. Solution IDC Global Networks’ Secure IP in Motion Wireless Service. Secure IP in Motion™ is a wireless access solution that provided the Company’s wireless workforce secure mobile connectivity to their intranet and critical applications without exposure to the public Internet. By not accessing the Internet to connect the Company to its mobile workforce, IDC Global Networks was able to provide a 100% secure solution with higher performance than typical VPN wireless services. Secure IP in Motion™ not only eliminated the security risks associated with wireless access but also reduced the capital expenditure for VPN hardware and software. With no VPN to install and maintain, the company reduced its initial capital investment and requires less ongoing support. The company now tracks all sales activities in real time as well as fulfills orders significantly more quickly than was originally possible prior to Secure IP in Motion™ implementation. IDC Global Networks’ has enabled the company to provide improved customer service and increase overall productivity without any increased support requirements - all while reducing security risks.
|