Customer Support

All of our connectivity solutions come with a standard support package for management and troubleshooting. This includes the fully managed installation process of products and services, monitoring of the circuit and terminating equipment once installed, and access to general troubleshooting via phone and email during regular business hours.

Premium Support Package
IDC Global Networks also offers a premium support package for companies and individuals that may require additional and more regular assistance. This package includes: fully managed installation, proactive monitoring of the circuit and terminating equipment with event notification, and access to more in-depth troubleshooting 24 x 7 x 365. This package is ideal for organizations that may need assistance incorporating the new connectivity solution into their existing network or that desire a more scalable solution that has the ability to expand and grow with their company. For more information about the Premium Support Package, contact us at customercare@idcglobal.net or (312) 669-7547.

Emergency Contact Information
Email: support@idcglobal.net
Phone: 312-669-7547 (ext. 234)

Non-Emergency Contact Information
Email: support@idcglobal.net
Phone: 312-669-7547 (during regular business hours)